You can delete your FaceKit account at any time. Deleting it is permanent. If you sign in again later, you start with a new, empty account.
1. Cancel your subscription first
Deleting your FaceKit account doesn’t cancel a subscription, because Apple bills it. To cancel, open Settings on your iPhone, tap your name, then Subscriptions, choose FaceKit and tap Cancel Subscription. You keep Pro until the end of the period you paid for.
2. Delete your account in the app
- Open FaceKit and tap the Settings button (the gear) on the home screen.
- Tap Account.
- Tap Delete Account and confirm.
If you signed in with Apple, iOS may ask you to confirm with Apple once more. FaceKit then deletes your account and signs you out.
3. Delete your account without the app
If you no longer have the app, email support@facekit.io from the email address on your FaceKit account, with the subject “Delete my account”. If you signed in with Apple and hid your email, tell us that and we’ll help you confirm it’s your account. We delete the account within 30 days and confirm by email. We won’t ask for your password.
4. What we delete
- your account: name, email, profile picture and sign-in links to Apple or Google;
- your sign-in sessions;
- the results stored with your account on our server;
- your credit balance and usage allowance (unused credits are lost);
- the notification settings and push devices linked to your account.
5. What we keep, and for how long
- Purchase and credit records, for up to 5 years after the year of the purchase, for accounting and to resolve disputes.
- A one-way hash of your Apple or Google account identifier, so that signing up again with the same account doesn’t earn another free welcome credit. It can’t be turned back into your identifier, email or name.
- Analytics, crash reports and server logs, until they are deleted on their regular schedule: up to 1 year for analytics and up to 90 days for crash reports and logs.
- Messages you sent to support, as long as needed to handle any follow-up.
Our AI providers delete the photos they processed on their own schedule: OpenAI within 30 days, and Google, which makes an edit when OpenAI is unavailable, within 55 days. The details are in our Privacy Policy.
6. What stays on your iPhone
Your edit history and saved results are stored on your iPhone, not in your account. Results you saved are in your Photos library. To remove the rest, delete the FaceKit app.
7. Delete some data without deleting your account
To delete specific data, or to get a copy of your data, email support@facekit.io from the address on your account and tell us what you need. We reply within one month.